Frequently asked questions
Below you’ll find answers to the questions we get asked most often. Is your question not listed? Feel free to get in touch.
Do you deliver or do I have to collect my order myself?
I live outside the Leuven ring road, do you deliver here too?
Do you deliver every day?
Can you also deliver at the weekend or on public holidays?
Can I place an order for same-day delivery?
How much does delivery cost?
Can I order from you as a private individual?
How far in advance do I need to place my order?
What is the minimum number of people for an order?
Can I still change or cancel my order?
Do I need to pay a deposit when placing an order?
How can I pay?
Will I receive an invoice for my company?
Can I request a tailor-made quote?
We'd like to become a regular partner of Food Factory, is that possible?
Do you set up the buffet nicely on site?
Do you provide staff or service on site?
Do you also provide plates, cutlery and tableware?
Do we have to wash up the used equipment ourselves?
Do you take allergies or specific dietary requirements into account?
Do you offer vegetarian and vegan options?
How do I store the dishes and how long do they stay fresh?
Can you cater a reception or walking dinner?
Do you also cater business lunches and meetings?
Can I combine hot and cold dishes?