Ordering terms
How ordering works
To deliver every order on time, we work with clear deadlines. Below you’ll find more information about our ordering & cancellation terms, as well as practical arrangements regarding delivery.
Definitions
Three types of order
Which deadline applies to you depends on the type of order.
Type 1
Fewer than 50 people
Orders that we only deliver to you, with no further services on site.
Final deadline for ordering:
2
working days*
Type 2
50 people or more
Here too we only provide delivery, but the larger size requires more preparation in our kitchen.
Final deadline for ordering:
5
working days*
Type 3
With services on site
In addition to delivery, we also provide services on site: setting up and clearing down a buffet, service staff or a chef on site.
Final deadline for ordering:
10
working days*
*By working days we mean Monday to Saturday, excluding public holidays.
Before you order
Good to know
Two things you need to know.
Order as early as possible
In all cases, an order is only accepted as long as our schedule allows. Even when an order is placed before the deadline mentioned above, our schedule may already be full and we may have to decline it. So always book as early as possible — you can do this with a provisional estimate of the number of people.
Only final after confirmation
Your order, change or cancellation is only final once we confirm it by email.
Changes
Need to change something in your order?
Numbers, dietary wishes or option: the bigger the change, the earlier we need it.
Small changes
The number of people going up or down by a maximum of 20, or additional dietary wishes or allergies.
Final deadline for submitting changes:
2
working days*
Major changes
The number of people going up or down by more than 20, or a change to the chosen option.
Final deadline for submitting changes:
5
working days*
*By working days we mean Monday to Saturday, excluding public holidays.
Cancellation terms
Cancelling: what does it cost?
If you cancel in time, you pay nothing. After that, a percentage of the total order amount applies, depending on how far in advance you cancel.
Fewer than 50 people
Delivery only
Up to 2 working days before
Free
Less than 2 working days
30%
50 people or more
Delivery only
Up to 5 working days before
Free
5 to 2 working days before
30%
Less than 2 working days
50%
Services on site
With set-up, clear-down or service staff
Up to 5 working days before
Free
5 to 2 working days before
30%
Less than 2 working days
50%
Personalised costs
If specific or personalised costs have already been incurred for your order, we always pass these on in full — regardless of the notice period.
Only final after confirmation
Your order, change or cancellation is only final once we confirm it by email.
Delivery
The delivery time
We agree on a time together and stick to it as closely as possible, barring unforeseen circumstances.
Agreed together
We set the preferred delivery time together when you place your order.
The latest time
The agreed delivery time is always the latest time of delivery. We reserve the right to deliver earlier if our schedule or traffic conditions require it.
2-hour window
Unless agreed otherwise in writing, always make sure the delivery can be received from 2 hours before the agreed delivery time.
An example
If we agree on 12:00 as the delivery time, that is the latest time of delivery. The delivery can then take place between 10:00 and 12:00.